Lifetime Workmenship Guarantee

If at any time during the life of our braided leather products, the braiding should come apart, an accessory should fall off, a snap should break, we will repair or replace it at no cost to you. 

Simply contact us with details and ship it back to us for repairs. (Please call or email us details first).   We will repair or replace it and ship it back to you.  At our discretion we may choose to send the replacement piece and instructions as to where or how to get it installed.    

Leather will wear out over time and will break under distress. This is normal wear and tear and is not covered under our workmanship guarantee.   We cannot replace a product that was damaged by a person, an animal or damage from misuse or un-designed use.

Due to the uniqueness of our custom accessories such as artesian beads, Conchos's, etc., these items are not covered against loss or breakage under this warranty.  However we will do our best to assist you with replacement of the piece at a reasonable cost and will be happy to install it for you at no charge.  

On occasion, we do purchase items for resale from other companies. The warranty / guarantee on these products are limited to the warranty offered by the manufacture. We will be happy to assist you with processing that warranty or guarantee.   If there is no warranty, we will repair or replace that item at no cost to you for up to six (6) months from purchase.

We reserve our limit of obligation under this warranty to the purchase price or replace cost of our product, whichever is lower. We will repair or replace it as determined by us.  

If for any reason you are unsatisfied with one of our products, Please contact us.

Custom orders must be paid for before we make them.  As with all our Braided Leather products,  We will honor our Lifetime Warranty on our workmanship.  If you request a special or specific snap, accessory or modification, (outside or normal  product line) these are limited to a 6 month guarantee. 

Returns:  If you select a product and wish to return it  for any reason other than a defect, such as wishing a different color, Change of mind etc.  They can be returned for a store credit, less shipping cost.   (All custom handmade products, such as name collars or with specific can only be returned for defective reasons)   Returns must be made within 15 days of purchase.  Returned item must be in new condition and pre-approved before sending them to us.  If approved, The products are subject to shipping costs.

We reserve our limit of obligation under this warranty to the purchase price or replace cost of our product, whichever is lower. We will repair or replace it as determined by us.

If for any reason you are unsatisfied with one of our products, please contact us.

We are happy to discuss any issue  you may have with one of our products and will do all we can to assure your satisfaction.