Lifetime Workmanship Guarantee

If at any time during the life of the braided leather products, the braiding should come apart, an accessory falls off, a snap breaks, I will repair or replace it at no cost to you. 

Simply call or email me with the details and ship it back to me for repairs. Once I receive the item, I will call or email to confirm receipt and estimated time to repair and return it to you.  At my discretion, I may choose to send the replacement piece and instructions as to where or how to get it installed.    

Leather will wear out over time and will break under distress. This is normal wear and tear and is not covered under the workmanship guarantee.   AdditionalIy, any product that was damaged by a person or animal, or from misuse or un-designed use will not be covered.

Due to the uniqueness of custom accessories such as artesian beads, Conchos's, etc., these items are not covered against loss or breakage under this warranty.  However I will do my best to assist you with replacement of the piece at a reasonable cost and will be happy to install it for you at no charge.  

On occasion, I do purchase items for resale from other companies. The warranty / guarantee on these products are limited to the warranty offered by the manufacture. I will be happy to assist you with processing that warranty or guarantee.   If there is no warranty, I will repair or replace that item at no cost to you for up to six (6) months from purchase.

I reserve my limit of obligation under this warranty to the purchase price or replace cost of our product, whichever is lower. I will repair or replace it as determined by me.  

If for any reason you are unsatisfied with one of our products, please contact me.

Custom orders must be paid for before I make them.  As with all the braided leather products, I will honor the Lifetime Warranty on workmanship.  If you request a special or specific snap, accessory or modification, (outside or normal  product line) these are limited to a 6 month guarantee. 

Returns:  If you select a product and wish to return it  for any reason other than a defect, such as wishing a different color, change of mind etc., they can be returned for a store credit, less shipping cost.   (All custom handmade products, such as name collars or with specific can only be returned for defective reasons).  Returns must be made within 15 days of purchase.  Returned item must be in new condition and pre-approved before sending them to me.  If approved, the products are subject to shipping costs.

I reserve my limit of obligation under this warranty to the purchase price or replace cost of our product, whichever is lower. I will repair or replace it as determined by me.

If for any reason you are unsatisfied with one of my products, please contact me to discuss. I want you to meet and exceed your expectations.