You may return new, unused items (Custom ordered items are excluded) within 15 days of delivery for a full Store Credit refund. Prior RO # approval is required. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will ship any item within the United States, Shipping and Handling are $6.00 for purchases under $150 and free shipping on purchases exceeding $150. Unless you want expedited shipping.. then just contact us and you will only be charged what additional cost we have to incur.
For outside the United States We estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Color may vary by leather lot and availability. The colors shown are close and best examples of colors we regularly use. Each hide dye lot is slightly different. We will do our best to match our display photo's, rarely do we have an issue as we try to keep photo's current. However, if you receive a leash and the color isn't what you wish you may contact us for a store credit return for another color, provided the leash has not been used. We will do our best to accommodate you.